Frequently Asked Questions

Everything you need to know about shopping with FINESSE.

How long does shipping take?

Standard domestic shipping typically takes 3-5 business days. International orders may take 7-14 business days depending on customs processing and your location.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Please note that for hygiene reasons, jewelry and swimwear are final sale.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.

Can I change or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You have a 60-minute window after placing your order to request a cancellation or address change via our support team.

Are your materials sustainably sourced?

At FINESSE, we are committed to ethical fashion. We work closely with our manufacturers to source high-quality, durable fabrics and minimize waste throughout our production cycle.